We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org .If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
14-Day Refund Policy
For any reason, undamaged products can be fully refunded within 14 days after the delivery date to the shipping address. Once the item is returned to our warehouse for inspection, the refund process will begin.
1. Contact firstname.lastname@example.org for a refund.
2. Our support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).
3. Return the goods.
4. After the goods are received, we will arrange a refund within 3 working days.
- Returns must include all accessories;
- Items must include original packaging;
- For return shipping, the buyer is responsible for shipping costs;
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 14-day return policy expire 14 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.Contact info
Email Address: email@example.com
Phone Number: +64 210 814 4868
Working Time: Monday to Friday ( 9AM- 10 PM)
Business Address: unit 19 10 Airborne Road, Auckland-0632, New Zealand